Privacy policy
Privacy Policy
Pamzi Luxury Safaris (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pamziluxurysafaris.com, make a booking, or otherwise engage with our services.
By using our services, you agree to the terms outlined below.
1. Information We Collect
We collect personal information directly from you, automatically through your use of our website, and from third-party sources.
Personal Information You Provide:
- Name
- Email address
- Phone number
- Billing and mailing address
- Passport information (when required for travel purposes)
- Payment details (processed securely via Stripe and Shopify)
- Travel preferences, special accommodations, and dietary needs
Automatically Collected Data:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Referral source
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process your bookings and payments
- Provide personalized travel services
- Communicate updates, confirmations, and support
- Improve our website and customer experience
- Send promotional emails only with your consent
- Comply with legal and regulatory obligations
3. Payment Security
All payments are processed through Shopify’s secure checkout and Stripe’s encrypted payment gateway. We do not store your full credit card information. Both platforms comply with PCI DSS (Payment Card Industry Data Security Standards).
4. Disclosure of Your Information
We do not sell or rent your personal information. We may share your data only with:
- Pamzi Safaris Kenya, our operations partner, to coordinate your itinerary
- Lodges, guides, and service providers involved in your travel
- Government authorities when required (e.g., for permits or visas)
- Technology partners (such as Shopify and Stripe) for booking and payment processing
- Legal authorities, when required by law or in the protection of our rights
All third parties are required to uphold confidentiality and handle data responsibly.
5. Cookies and Tracking
Our website uses cookies to enhance user experience, analyze traffic, and improve functionality. You may choose to disable cookies through your browser settings, but doing so may impact certain features.
6. Data Storage and International Transfers
Your data may be stored and processed in the United States, Canada, or Kenya. By using our services, you consent to this transfer. We take all reasonable steps to ensure your information is treated securely in accordance with this policy.
7. Your Rights
Depending on your location, you may have the right to:
- Access and request a copy of your personal data
- Request corrections to inaccurate data
- Request deletion of your information
- Opt out of marketing communications
- Withdraw consent at any time
To exercise your rights, please email: info@pamziluxurysafaris.com
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal data from minors. If you believe we have collected information from a child, please contact us immediately to delete it.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., payment processors or partner lodges). We are not responsible for their privacy practices. We recommend reviewing their privacy policies before engaging with them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes your acceptance of those changes.
12. Contact Us
For questions, concerns, or data requests, please contact:
Pamzi Luxury Safaris
Email: info@pamziluxurysafaris.com
